Refund policy

No Refund Policy — Cat Lady

Effective Date: 5/15/2026

Welcome to Cat Lady. By placing an order with us, you agree to the following No Refund Policy.

All Sales Are Final

Due to the nature of our products and limited inventory, all purchases made through Cat Lady are final. We do not offer refunds, returns, or exchanges once an order has been placed.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery at cat.ladie.love@gmail.com. Include:

Your order number
Photos of the item and packaging
A brief description of the issue

If approved, we may offer a replacement or store credit at our discretion.

Order Cancellations

Orders cannot be canceled or modified after they have been submitted. Please review your order carefully before completing your purchase.

Shipping Issues

Cat Lady is not responsible for:

Delays caused by shipping carriers
Lost or stolen packages marked as delivered
Incorrect shipping information entered by the customer

Please ensure your shipping address is accurate before placing your order.

Chargebacks

Initiating a chargeback for a valid purchase that complies with this policy may result in refusal of future service and additional action where permitted by law.